Help design better telehealth services through research

What is the research about?
This study is part of a project entitled Ethical Practice in Telehealth Service Delivery. Our aim is to explore the experience of telehealth clients so we can: 

  • Identify potential ethical issues that may impact on telehealth service delivery
  • help to improve how telehealth services are delivered from an ethical perspective

This project is supported by Flinders University Public Health department. 


What will I be asked to do?

You are invited to attend a one-on-one interview with a Amanda Keenan - a public health Doctoral student - who will ask you a few questions about your experiences of receiving telehealth services in your home. The interview will take about 60 minutes and will be done online. The interview will be recorded using a digital voice recorder to help with looking at the results. Once recorded, the interview will be transcribed (typed-up) and stored as a computer file and then destroyed once the results have been finalised. This is voluntary. 


What benefit will I gain from being involved ?

The sharing of your experiences will improve the planning, development and delivery of telehealth services. We are very keen to deliver a service and resources which are as useful as possible to people.



Will I be identifiable by being involved in this study?

We do not need to use your name and you will be anonymous. Once the interview has been typed-up and saved as a file, the voice file will then be destroyed. Any identifying information will be removed and the typed-up file stored on a password protected computer that only the coordinator will have access to. Your comments will not be linked directly to you.


Are there any risks or discomforts if I am involved?

The researcher anticipates few risks from your involvement in this study. If you have any concerns regarding anticipated or actual risks or discomforts, please raise them with her.


How do I agree to participate?

Participation is voluntary. You may answer ‘no comment’ or refuse to answer any questions and you are free to withdraw at any time without effect or consequences. You will be asked to sign a consent form before we start.


How will I receive feedback?

Outcomes from the project will be summarised and given to you by the researcher if you would like to see them.


Thank you for taking the time to read this information sheet and we hope that you will accept our invitation to be involved.

Further Information


This research project has been approved by the Flinders University Social and Behavioural Research Ethics Committee.  For more information regarding ethical approval of the project the Secretary of the Committee can be contacted by telephone on 08 8201 5962, by fax on 08 8201 2035 or by email